Anderson & Mitterling: Getting Extraordinary Results from Ordinary People

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About Us

Sales Training

Presentation Skills

Customer Service
» Outrageous Customer Service

Have a greater understanding of their own communication style.
Increase personal delivery effectiveness.
Sharpen ability to manage difficult customer interactions.
Fine- tune ability to handle objections.
Experience less nervousness.
Build caring relationships with customers.
Sharpen their ability to listen to the REAL MESSAGE.
Cross-Sell more business.

To the customer, every Agent IS THE COMPANY. And every time we come into contact with our customer - it is a MOMENT OF TRUTH. Too many negative experiences means the customer many take their business somewhere else.

WHO do you want to do business with?

…Someone who really cares.

Problem Solving can be a tough part of every Agent's job. If the customer feels as though they are NOT being heard - it may become a NEGATIVE MOMENT OF TRUTH. Yet, if the customer feels like "they matter", the customer sits up. They get involved. They say to himself or herself, "Finally, someone cares more about me than his or her policy." The customer's decision is easy.

PO Box 180730, Coronado, CA 92178 Contact Us: 619-435-5706 \| MitterlingK@AndersonMitterling.com
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