Outrageous TELESELLING SKILLS
Overview | Benefits | Workshop Agenda | Program Details

YOU ARE DIALING FOR DOLLARS! But sound like an advisor!

The customer's job is tough. Prices are soaring, operational costs are rising, the cost of a sale is increasing, the cost of outstanding professionals is on the rise - everything is more expensive. The customer is also faced with making every effort to get the best out of what he or she buys. Most customers are looking for the ‘latest and greatest’…BUT ONLY when the transition is EASY and the VALUE is clear – and the teleseller has only 30 seconds or less to establish a reason for the buyer to listen. It is a tough world out there.

It's impossible to not communicate, because everything you do--or don't do sends a message about Your company and YOU. Every customer transaction is a MOMENT OF TRUTH. Every time a customer interacts with someone from your company they are making a judgment. Nowhere is this more evident than when you are interacting with a customer in an attempt to sell them something new, or overcoming a customer issue ON THE TELEPHONE. Customers make instant judgments about companies based on 'how they are handled" by the company’s representative. A poorly managed telephone customer interaction sends the message that you don't care about their business. The customer's response? "Then I don't care to do business with you." Telephone Sales is a very challenging profession – the customer receives dozens of calls a day from telemarketers. The customer frequently has many GATEKEEPERS that are instructed to KEEP YOU OUT…and if you get through to the Decision Maker, you have only 30 seconds or less to establish yourself as credible and establish a REASON FOR THEM TO LISTEN AND BUY. So, those companies that have invested and trained their staff with both SHORT SALES CYCLE TRANSACTIONAL TACTICS and CUSTOMER CARE processes will be the successful companies of tomorrow.

PROGRAM OVERVIEW: FITTING THE TRAINING TO THE MISSION! · Numbers count! The more calls you make, statistically, the more sales you will close. · HOW to get through to a GATEKEEPER, · HOW buyers' make business decisions over the telephone, · HOW to OPEN the call sounding like an informed advisor, · HOW buyers' listen on the telephone, · HOW to select the right WORDS to compel the buyer to buy, · HOW to close more business, · HOW to overcome resistance!